Important Delivery Notice – UK & International Orders

Please read carefully before placing your order.

All customers are responsible for managing their delivery preferences directly with the courier once tracking has been provided.

For UK orders, this will usually be through the DPD app. For international orders, this may be through DPD, DHL, UPS, FedEx, Royal Mail, Evri, or another nominated courier depending on the destination and service used.

To avoid lost, stolen, or incorrectly delivered parcels, you must manage your delivery directly through the courier’s app, website, tracking link, or delivery portal.

You are responsible for ensuring that you:

  • Select “Do not leave in a safe place” where available
  • Remove any previous safe place instructions
  • Choose a courier collection point if you will not be home
  • Choose a neighbour or authorised recipient if appropriate
  • Track and manage your delivery directly with the courier
  • Respond promptly to any delivery updates, customs requests, or failed delivery notifications

The safest and simplest option is to set your delivery preference as no safe place and choose a collection point if you are not going to be available.

Please note: if you have previously selected or allowed a safe place delivery with DPD or any other courier, this may remain linked to your delivery preferences and may be applied to future orders. It is your responsibility to check and update this before your parcel is delivered.

If a parcel is left in a safe place, outside, unattended, with a neighbour, reception area, concierge, communal space, porch, doorway, or any location requested or previously accepted through your courier preferences, Million Dollar Facial will not be responsible for replacing or refunding the order if the parcel is lost, stolen, damaged, or missing.

Failure to download, access, or use the courier app, website, tracking link, or delivery portal does not remove your responsibility to manage your delivery. The technology is available to help customers prevent unnecessary delivery issues, and we strongly recommend that all customers use it.

Order notes left on the Million Dollar Facial website cannot be relied upon for courier delivery instructions. All delivery changes, safe place settings, neighbour requests, collection point requests, redelivery requests, or address-specific instructions must be made directly through the courier.

Once an order has been dispatched, delivery management sits between the customer and the courier. If you choose a safe place delivery, or fail to remove a previous safe place instruction, you are accepting responsibility for that delivery choice.

Dropshipping / Direct-to-Client Deliveries

This is especially important if you are dropshipping or sending an order directly to your own client.

If you choose to have an order delivered directly to a client, it is your responsibility to ensure that:

  • The client’s delivery address is correct
  • The client is aware that a parcel is being sent by courier
  • The client is available to receive the parcel
  • The client uses the courier app, website, tracking link, or delivery portal to manage the delivery
  • No unsafe safe place instructions are active on the delivery
  • A collection point, neighbour, or authorised recipient is selected if the client will not be home

Million Dollar Facial cannot control or manage the delivery preferences of your client. If a parcel is sent directly to your client and is left in a safe place, outside, unattended, or goes missing due to the client’s courier delivery preferences, Million Dollar Facial will not be responsible for replacing or refunding the order.

When dropshipping, please make your client fully aware that safe place deliveries are at their own risk. If your client has used safe place delivery before, this may be treated by the courier as an accepted delivery preference for future parcels.

International Orders

For international orders, the same responsibility applies.

Customers are responsible for monitoring tracking, courier updates, customs clearance requests, import duties, failed delivery attempts, and any delivery preference options provided by the international courier.

If an international parcel is delayed, returned, lost, left unattended, or marked as delivered due to missed courier communication, incorrect details, unpaid customs fees, failed delivery attempts, or safe place instructions, Million Dollar Facial will not be responsible for replacing or refunding the order.

To avoid delivery issues, please use the courier tracking link or delivery portal and choose one of the following where available:

  • Best option: courier collection point
  • Alternative option: deliver to a neighbour, reception, or authorised recipient
  • Avoid: safe place, outside, unattended, or unsecured locations

This simple step helps ensure your parcel remains tracked, accounted for, and safely delivered.

Thank you for your understanding.

Million Dollar Team